Impact Consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement. The role of ICON is to make positive change to the organizations that employ its services. Through analysis of the marketplace and competitors, as well as the operations and strategy of the organization itself, ICON recommends changes to improve productivity, profitability, competitiveness and general performance.

ICON offers following series of management solutions:

· Partnership Initiatives

· Consultation

· Organizational Development

· Change Management

Partnership Initiatives

Our team of facilitators and consultants partner with the client organizations to develop and deliver following sustainable learning and development modules:

• Integrated Supervisory Skills
• Emerging Managers
• Front Desk Transformation through Mystery Shopping
• Advance Management Program

Integrated Supervisory Skills

Integrated Supervisory Skills (ISS) is designed for Supervisors with technical background and having little or no formal management education. ISS will enable participants to refine and expand their thinking, and enhance their understanding and practice of fundamental management principles in the context of today's challenging environment.

Emerging Managers

In today’s business world there is a growing need of having a very diverse up-to-date team. Those organizations succeed who have trained team of managers that can face the diverse nature of challenges. The main emphasis of this program is to build Managerial skills of the emerging managers in the organization. Enhancing their capabilities and giving them a chance to grow into the Key Positions in their organization.

Front Desk Transformation Through Mystery Shopping

Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or business handle several people simultaneously with professionalism and poise? This fast-paced Program is specifically designed to answer this and other important questions for those who work as an organization’s first-impression representative at the front desk.

Advance Management Program

This extensive intervention contains multiple customized workshops focused on enhancing and building managerial competencies and skill sets of all the levels of managers today. This program contains a number of management exercises such as team building, integrated leadership model, supervision skills, communication skills, time and stress management, interview conducting skills and conflict management.

Consultation

Organizations hire our consultation services for a number of reasons, including gaining external (and presumably objective) advice, access to the consultants' specialized expertise, or simply as extra temporary help during a one-time project. Because of the versatile exposure of the ICON consultants with numerous organizations they are aware of industry’s “best practices”.

Organizational Development

Organization Development (OD) is the process of improving organizations. The process is carefully planned and implemented to benefit the organization, its employees and its stakeholders. OD differs from traditional consulting because client involvement is encouraged throughout the entire process. Our ICON team partners with the Organizational Development team at client organization to design and implement the OD policies and procedures.

Change Management

Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. Change management has at least three different aspects, including: adapting to change, controlling change, and effecting change. The more effectively you deal with change, the more likely you are to thrive. Adaptation might involve establishing a structured methodology for responding to changes in the business environment (such as a fluctuation in the economy, or a threat from a competitor) or establishing coping mechanisms for responding to changes in the workplace (such as new policies, or technologies). Training Impact’s ICON division offers its consulting services to the organizations in managing the change process at individual as well as corporate level.